Our Most Answered Questions
Never fear, that’s why we are here. You can learn about our time proven process in our process section.
The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the $4,000 range for basic business sites and range upward depending on your unique needs.
The time it takes to produce a website depends on the size and complexity of your site and the quality of content that you have ready to go. A basic website typically takes around 4 weeks from beginning to end.
Yes it will. All the websites we design work on all devices. Depending on your requirements we can design and develop your site using responsive design so that the site is optimized for mobile devices.
Yes we provide all our clients with training on maintaining their website.
A domain name is your address on the internet. Typically this would be something like yourcompany.com.au
Web hosting is a service that allows your website to be viewed on the Internet. It’s basically a computer housed in a data centre that runs your website and email.
Yes, we can help you get this set up and we can work with your existing provider. We are not a web hosting company.
Responsive web design is a technique used to build a website that adapts its layout to fit the size of any device.
We hand-code every website to the exact needs of each client so they end up with a totally unique website and design.
NEVER. We design and code each website by hand.
No. We can get started by using placeholder content while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.
Search Engine Optimisation is all about getting your website higher up in the search results on search engines such as Google. The higher up the results you are the more traffic (and customers) you’re likely to get.
There are many aspects that go into achieving good SEO, and one of the most important is the copy (words) on your website. Focus on well written, keyword rich and appropriate content is the key.
We don’t directly write your content, however if you need help with this we can put you in contact with our copywriter who specialises in writing for the web.
We focus on what we’re good at – designing and building websites, however if you need someone to creating your logo for you, our Artistic Director will be happy to help you with this.
We sure can. As part of your project we can include social media and email marketing services.
We sure do!
We sure do!
ABSOLUTELY! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.
This is our MODO
Yes. We will help you source stock photos from our own private collection so you have unique photos & videos on your website. We also have photographers and videographers available to produce custom photography and videos for your website.
We allow for 3 rounds of revisions. We ask that you give us a comprehensive list of changes each time to make the process quick and smooth. Revisions only become an issue if it’s obvious we’re moving in circles. If this happens, we’ll work with you on ways we can get the project back on track.
Yes. Many design companies won’t mention recurring costs before starting your project. At a minimum, you’ll need monthly web hosting and an annual domain name registration.
No. We only support websites that we have fully built. We have this policy so that we can 100% stand behind everything that we craft. There are issues of liability of multiple programmers touching the same code over time.
Contact us immediately. If you are on a Moe’s Care Plan site we can almost always resolve the issue with a single phone call or email. If you are not, we’ll let you know the source of the problem and charge you our standard rate.
Yes. We use WordPress to build our sites and this powerful content management system allows anyone with good computer skills to make changes to their own website. We always remain available to make changes for you, if you don’t have time or you need more complex changes.
A Content Management System is a tool that allows you to maintain the pages of your website yourself, without the need for any technical skills. A CMS allows you to edit and add pages, images, products or blog entries to your website. No additional software is required – all you need is a web browser and an internet connection.
No. If someone is making you this guarantee, be very careful. There are bad actors who claim this is possible. They typically use techniques that can penalize your website or even get you removed from Google. Every business’s circumstances are unique and the outcome of every SEO strategy is different. It mostly depends on the quality and quantity of content you’ll put out there.
As long as you’re on a monthly plan with us, there is no charge for technical support.
This is a great question to ask and you should ask it of any web design and development firm you are considering. You’ll be working with one of our Project manager as well as with our founder (he’s always around). Who exactly that will depend on your project needs and on what stage of the process you are in.
The project starts with a 50% deposit. After design sign off and before we move into programming, we collect 25%. Once we have completed and fulfilled our scope, the final 25% is collected and your website is then scheduled for launch.
We also offer payement plans so there is no excuse to bring your idea to life. We offer 3, 6 and 12 months without any interest thanks to our awesome finance team!
We accept all major credit cards. Our payment processing is handled by Stripe, and we never store payment information outside of their secured system.
We try our best to respond to all emails within 2 hours. If you have an emergency, we recommend using Messenger on Facebook. If it’s outside of our normal business hours, leave a message and we’ll be notified immediately.
We carefully select each project we work on because having a close, working partnership with our clients is a worthwhile experience.
Your Questions. Our Answers
We hope we have answered your questions if not don’t hesitate to use get in touch with us using the button bellow.